A clear cleaning standard, paired with the details that help a stay feel welcoming. Your property plan confirms the tasks, frequency and service options for your space.
Our linens and guest amenities are supplied only when included in a signed client agreement.
For residential homes: the cleaning tasks are adapted to your household. The linen rental and supplied-amenities program applies to participating short-term rentals. Residential linen changes or other extras apply only if separately selected. We do not discard household food or belongings without instructions.
Kitchen
01 / THE ROOM STANDARD
Kitchen
Ready for morning coffee and meals together.
Clean counters, backsplash, sink, faucet and reachable cabinet fronts.
Clean the stovetop, appliance exteriors and microwave inside and out.
Remove previous-guest food according to the host’s food policy; wipe refrigerator shelves and spills.
Wash or run and put away dishes as agreed; check cookware and utensils for cleanliness.
Wipe the table or breakfast counter; arrange kitchen towels neatly.
Vacuum or sweep, then mop using the appropriate floor product.
Empty trash and recycling, clean spills on bins and replace liners.
Place coffee station amenities, paper towels and an individually wrapped sink sponge only when included in the signed client agreement; note any shortages or damaged items.
Oven interiors, heavy grease and cabinet interiors are initial/deep-clean tasks unless included in the plan.
Bedrooms
02 / THE ROOM STANDARD
Bedrooms
A calm space to rest and recharge.
Remove used linens; inspect bedding and protectors for hair, stains or damage.
Fit clean linens and pillowcases; arrange bedding to the property’s reference setup.
Dust accessible surfaces, bedside tables, ledges and reachable fan blades.
Clean mirrors and wipe high-touch switches and handles.
Check drawers, closets and accessible areas under beds for left-behind items; report and secure them per the agreed process.
Vacuum carpets and accessible under-bed areas; clean hard floors appropriately.
Empty wastebaskets and replace liners.
Check bedside lights, remotes and the agreed curtain/blind position; flag faults.
If you have not signed up for our linen program, we wash your linens at the property. For clients with a signed linen-program agreement, we bring clean program linens and collect used items for off-site processing, with no on-site washing. Guest belongings are never treated as ordinary trash.
Bathrooms
03 / THE ROOM STANDARD
Bathrooms
The reassurance of a carefully prepared bathroom.
Clean the shower, tub, accessible tile and fixtures; remove hair and soap residue.
Clean the toilet inside and out; use separate bathroom cleaning tools.
Clean sinks, faucets, counters and reachable cabinet fronts.
Polish mirrors, glass and fixtures; check for streaks.
Disinfect agreed high-touch surfaces using the product’s label instructions and contact time.
Replace used towels and bathmats with clean items; check presentation and condition.
Empty bins, replace liners and clean the floor.
Replenish toilet paper, soap and toiletries only when included in the signed client agreement; report leaks, slow drains or other visible concerns.
Heavy limescale, mold remediation, repairs and damaged fixtures require separate assessment.
Living, family & dining rooms
04 / THE ROOM STANDARD
Living, family & dining rooms
Inviting spaces for conversation and connection.
Dust accessible shelves, tables, ledges, wall décor and reachable fan blades.
Clean dining and coffee tables; wipe chair contact points and light switches.
Clean mirrors and accessible interior glass.
Vacuum sofas and accessible cushion gaps; check for left-behind items.
Return seating, cushions and décor to the agreed layout.
Vacuum carpets and rugs; clean hard floors with suitable products.
Empty wastebaskets and remove litter.
Place remotes, the house manual and host-provided local guide where guests can find them.
Moving heavy furniture, upholstery extraction and exterior window cleaning are outside a routine turnover unless agreed.
Entrance, hallways & stairs
05 / THE ROOM STANDARD
Entrance, hallways & stairs
A clear, welcoming path into the stay.
Remove litter and tidy the entry and hallway surfaces.
Dust accessible ledges and wipe handles, switches and handrails.
Clean mirrors and reachable door glass.
Vacuum or sweep floors, stairs and entrance mats; mop appropriate surfaces.
Check the agreed key or parking-pass location and flag missing items.
Keep walking routes clear and report visible trip hazards.
Confirm host-provided arrival information is in place.
Access-code changes, guest check-in messaging and security-system administration stay with the host unless separately agreed.
Laundry area
06 / THE ROOM STANDARD
Laundry area
Fresh essentials, handled with care.
Wipe washer and dryer exteriors and reachable counters.
Check machines for left-behind laundry and report it.
Clean the accessible dryer lint screen if included and safe to do so.
Separate used linens from clean stock according to the property plan.
Count or check clean linen sets against agreed stock levels.
Wipe accessible shelving, empty trash and clean the floor.
Replenish approved guest laundry supplies and flag leaks or visible machine faults.
There are two linen options: on-site laundry using your linens if you have not joined our linen program, or clean program linens brought to the property with used items collected for off-site processing. Program linens are not washed at the property. The tasks above cover cleaning the laundry area; your service plan confirms the linen option. Appliance servicing and dryer-vent cleaning are excluded.
Balcony, porch, patio & deck
07 / THE ROOM STANDARD
Balcony, porch, patio & deck
Make the first step outside feel inviting.
Sweep accessible balconies, porches, patios and decks.
Remove leaves, cobwebs and litter from agreed reachable areas.
Wipe outdoor tables and seating; arrange cushions as instructed.
Remove trash left by previous guests.
Check that accessible exterior lights operate; report failures.
Report visible damage, loose furniture or other concerns before the next arrival.
Close or secure outdoor items according to the host’s instructions and weather plan.
Grill cleaning, pressure washing, landscaping and work at height are separately scoped.
Trash & recycling
08 / THE ROOM STANDARD
Trash & recycling
A fresh space, inside and out.
Empty the agreed indoor bins and collect routine guest waste.
Separate accepted recyclables using the property’s local collection instructions.
Tie trash bags; replace liners and wipe bin spills.
Move waste and recycling to the property’s designated outdoor containers.
Leave lids closed and the bin area orderly.
Place and return curbside bins on the agreed collection schedule, if that visit is included.
Report overflow, missed pickup or unsuitable waste to the owner.
This covers routine waste transfer to designated bins. Off-site hauling, bulky items and hazardous waste are not standard turnover tasks.
THE LAST LOOK, BEFORE THE NEXT STAY
Walk through as a guest.
Comfort & welcome
Check for visible hair, marks, crumbs and lingering odors; flag issues instead of masking them with strong fragrance.
Confirm beds, towels and selected essentials match the agreed occupancy and presentation.
Follow host-approved lighting, thermostat and curtain settings.
Place the host-provided welcome note, local guide and Wi-Fi instructions.
Check agreed visible functions such as lights and remotes; report problems.
Readiness & handoff
Complete the agreed room checklist and final photo documentation, avoiding personal information.
Record low supplies, damaged items, forgotten belongings and maintenance concerns.
Escalate unresolved issues to the host or property manager before describing the property as ready.
Secure doors and windows according to the property access plan.
Send the agreed completion update, including any exceptions.
A readiness walkthrough is not a technical, building-safety or maintenance inspection. Repairs, guest communications and emergency response remain with the owner or their appointed provider unless separately contracted.
THE RIGHT CLEAN, AT THE RIGHT TIME
Turnover care and deeper resets have different scopes.
Initial and deep cleans may add oven interiors, cabinet interiors, detailed baseboards, blinds and heavier buildup removal. Pet hair, stains, unexpected conditions or late access are reviewed before additional work. Your quote confirms the final scope and any additional work.
A GUIDE FOR CHARLOTTE HOSTS
What should you look for in a turnover cleaning company?
Look for a confirmed service window, a written checklist, clear linen and supply responsibilities, a completion record and genuine customer feedback. Compare the agreed scope as well as the price.
A realistic turnover window
Give each provider your checkout time, next check-in, access instructions and property size. Ask them to confirm the available window before accepting a booking, and agree on what happens if guests leave late.
A written room checklist
Compare the rooms, tasks, exclusions and initial-reset requirements. A routine turnover and a deep clean have different scopes. Use a room-by-room checklist rather than assuming every task is included.
A clear linen plan
Ask who supplies the clean sheets and towels, how many sets are available, and where used items are processed. Confirm whether laundry time is part of the visit or linens arrive ready to exchange.
Guest-supply responsibilities
List the consumables, stock levels and restocking costs. Decide which supplies the host provides and which the cleaning service brings.
A completion record
Agree on the completion update, any photos, and how damage, missing supplies or unfinished work will be reported before the next arrival.
Proof and a practical first step
Read recent, relevant reviews and ask how recurring turnovers are coordinated. A paid trial at one property can help you assess the agreed checklist and communication before arranging ongoing service.
Eco Live Clean offers Charlotte hosts property-specific turnover cleaning, selected rental linens and guest amenities, and an agreed handoff. Availability, scope and price are confirmed before service.
